Contact LotJitsu Support
The LotJitsu team can help with account access, lot processing, exports, billing questions, and unexpected errors.
Email Support
Send your question to:
Information to Include
To help us resolve the issue quickly, include:
- Your name
- Your account email address
- The auction name
- The lot number
- A brief description of what happened
- The error message, if one appeared
- A screenshot, when possible
- The device and browser you were using
Example Support Request
Hello,
I am working in the July Estate Auction. Lot 42 has finished uploading, but the title and description have not been generated.
I am using an iPhone with Safari. I refreshed the auction, but the issue is still occurring.
Thank you.
Do Not Email Sensitive Payment Information
Never send your full credit card number, password, or other sensitive account credentials by email. LotJitsu Support will not ask you to provide your password.